AI voice agents
An AI receptionist that picks up when you can’t
Missed calls are missed work. We design and build AI voice agents that answer your business line, handle common questions from your own information, book appointments, qualify new callers and pass the conversation to a person whenever it needs one. Every agent is configured for your business and tested with you before it takes a real call.
Sound familiar?
Problems this solves
- Calls go to voicemail while you are on a job, with a client or closed
- Staff spend hours answering the same questions by phone
- After-hours callers hang up and try a competitor instead
- Phone bookings mean back-and-forth and double entry into your calendar
What we build
AI voice agents: what’s included
24/7 call answering
Answers inbound calls day and night in your business’s name, with a natural voice and conversations grounded in information you approve.
Appointment booking
Checks availability and books, reschedules or cancels appointments in your calendar or booking tool, with confirmations sent to the caller.
Lead qualification
Asks the questions you would ask, captures caller details and sends a structured summary to your inbox or CRM.
Customer support & FAQs
Answers questions about hours, services, service areas, policies and next steps from a knowledge base you control.
Transfer to your team
Hands callers to a person on request, for urgent issues or whenever the agent is unsure — with a summary so nobody has to repeat themselves.
Outbound calls, where permitted
Reminders, follow-ups and callbacks to people who expect to hear from you, designed around Canada’s telemarketing and consent rules.
Calendar, CRM & system integrations
Connections to calendars, CRMs, booking tools and other business systems through their APIs — scoped and confirmed for your setup before we quote.
Why it matters
What your business gets out of it
Pick up after hours
Evening, weekend and holiday callers reach a helpful voice instead of voicemail.
Free up your team
Routine questions and bookings are handled, so staff focus on the calls that need a person.
Faster bookings
Callers book in one conversation, straight into your calendar — no phone tag.
Consistent answers
Every caller gets the same accurate information, drawn from content you approve and can update.
Examples
Where this helps
- Trades & home services
- Answer while crews are on site, capture job details and book estimates.
- Clinics & appointment-based businesses
- Book and reschedule appointments and answer common questions, with anything clinical routed to staff.
- Professional offices
- Screen new inquiries, take detailed messages and transfer urgent calls to the right person.
- Restaurants & retail
- Hours, location, reservations and order questions handled without tying up the front counter.
Delivery options
Managed for you, or built for you to own
Our approach: one reusable TypeScript voice-agent core, customized for each business through configuration, a knowledge base and integrations — so improvements benefit every client and your setup focuses on what is unique to you. Choose how it is delivered:
We host, run and improve it
Managed
We set up your agent with your knowledge base, call flows and integrations, then host, monitor and maintain it for a monthly licence fee. There is nothing for you to run.
- Monthly licence — hosting, monitoring and updates included
- Configured with your knowledge base, call flows and integrations
- Ongoing tuning based on reviews of real calls
- Lower upfront cost than a custom build
Built for you, owned by you
Custom
A bespoke voice agent developed to your requirements, with ownership of the delivered code and the option to host it on your own infrastructure.
- Client ownership of the delivered code, set out in your proposal
- Optional self-hosting on your cloud account or servers
- Custom call logic and deeper system integrations
- Optional care plan for monitoring and updates
Pricing is scoped per business — you receive a written proposal before any work begins.
How it works
From first call to launch
- 01
Intro conversation
Tell us what is slowing your business down or what you want to build. We ask practical questions and tell you honestly whether we are a good fit.
- 02
Scope & proposal
You get a clear written proposal: what will be built, how it will work, milestones and a fixed price for the defined scope.
- 03
Build in the open
Work happens in milestones with previews you can click through, so feedback shapes the result early.
- 04
Launch & handover
We launch carefully, document what was built and make sure you know how to use and update it.
- 05
Care & improve
Optional ongoing care keeps things updated, monitored and improving — including AI and automation upkeep.
FAQ
Questions about AI voice agents
Will callers know they are talking to an AI?
Yes. We design agents to identify themselves as AI assistants, and callers can ask for a person at any time.
What happens when the agent cannot help?
It transfers the call to your team, takes a detailed message or books a callback — you decide the hand-off rules for each situation.
Can it make outbound calls?
Where legally permitted, yes — for example appointment reminders and follow-ups with people who have a relationship with your business or have given consent. We do not build cold-calling or robocall campaigns.
Managed or custom — which should we choose?
Managed suits most small and midsize businesses: lower upfront cost and no infrastructure to run. Custom suits businesses that need deeper integrations, specific hosting or data requirements, or want to own the code. We recommend one after a short consultation.
Which phone systems and tools does it work with?
It depends on your setup. Most agents use a new or forwarded phone number and connect to calendars and CRMs that offer APIs. We confirm feasibility for your systems before quoting, so there are no surprises.
Related services
Often paired with
AI integration & assistants
Business-aware chatbots, support and lead-qualification assistants, and document tools — connected to the systems you already use.
- Website chat assistants
- Lead qualification
- Knowledge & document AI
Business workflow automation
Connect your forms, inbox, CRM, store and spreadsheets so routine work happens automatically and reliably.
- CRM & email integrations
- n8n or coded workflows
- Reporting & data entry
AI analytics & business intelligence
Dashboards, automated reports and AI-powered insights from your sales, customer and operational data — including plain-English questions about your numbers.
- Dashboards & reporting
- Trends & forecasting
- Ask your data in plain English
Have a project or a problem worth solving? Let’s talk.
Tell us what you want to build or fix. You will get a straight answer on whether we can help, how we would approach it and what happens next.